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Robotic Process Automation
The driving force for many enterprises has been “Let’s do something more for the better”.
They have always tried to be a part of the better functionalities and operational efficiencies. Organizations are always on the lookout for newer ways of achieving the age old things – processes that aid in saving time and operational costs.
Here, Robotic Process Automation (RPA) comes as their answer. Across multiple industries, there are ample instances of leveraging automation to replace labor, thereby making the processes faster and seamless. It is now that the other sectors and business verticals have given a thought of inducting RPA into their workforce and make the most out of it. While adopting an ERP solution is the first step towards automating business processes, organizations are still looking out to add “the twist” to it to achieve their optimum operational levels.
Do you picturize a robot walking down your office and carrying out the activities that were supposed to be carried out by any normal person? No! Stop imagining.
Precisely putting it across, Robotic Process Automation is the use of software “Robots”. These robots are made to handle repetitive, rule-based tasks. They perform digitally and interact with application and information sources in a way any human would do. Deploying RPA into action on a variety of tasks helps the organization achieve cost-saving by increasing the efficiency.
As automation takes its place in the work system, it replaces repetitive manual work, hence eliminating human error. This is exactly what any client / consumer is looking for., efficient and personalized services. This is possible only if businesses use digital capabilities like RPA.
Now-a-days, RPA powered bots are assisting a number of workforces in various industries. The return-on-investment is usually high along with a fairly simple integration with the existing workflow. As a result, RPA technology is expected to increase its play in the different business verticals. A Grand View Research report suggests and forecasts that the RPA market is expected to increase by 38% every year until 2030.
Today RPA and conversational AI tools are working together to provide real time / in call guidance to the customer service agents. Today there are many ways wherein the RPA tools integrate with the applications. One being connections through the databases and EWS in the backend, while the other is the front end or desktop connections.
The Robot in an RPA is definitely not one we generally see in the movies or a factory, here a bot is an intelligent software that can execute a range of tasks within a process by connecting to various applications, e.g.- ERP or CRM applications. It also facilitates in improving employee engagement, motivation and productivity.
For an RPA deployment to be successful, organizations start off by selecting the optimal process candidates for the automation process. Then comes the play of smart AI driven tools that assist in accurately selecting the best process to automate.
Summarizing RPA, it enables an organization to automate manual and repetitive tasks across various applications, so that the manual workforce can become more productive and have more time to focus on other strategically essential initiatives.